Refund Policy

1. Payment Processing and Merchant of Record

All payments for the Service are processed by Paddle.com Market Limited ("Paddle"), which acts as the Merchant of Record for all transactions.

This means:

• You purchase the Service from Paddle, not directly from Mople
• Paddle handles payment processing, tax calculation, and refund processing
• The Service is licensed to you by Mople
• All refund requests are submitted to and processed by Paddle in accordance with their policies and applicable consumer protection laws

The Company does not process refunds directly and cannot override Paddle's decisions.

2. Digital Product and Right of Withdrawal

Clipa is a digital software product delivered immediately upon purchase.

Important Notice for EU/UK Consumers:

By downloading or otherwise acquiring the Service, you explicitly consent to the immediate performance of this agreement and acknowledge that you will lose your right of withdrawal once the download or transmission has begun, in accordance with EU Directive 2011/83/EU, Article 16(m).

During the checkout process, you will be asked to provide explicit consent via a checkbox before completing your purchase. If you wish to retain your right of withdrawal, you must not download or activate the Service within the 14-day withdrawal period.

3. Refund Eligibility and Timeframes

3.1 Monthly Subscription

For monthly subscription plans:

• Refund requests must be submitted within 14 days of the transaction date
• The request must be made through Paddle's refund process
• You may cancel your subscription at any time
• Cancellation stops future billing and takes effect at the next payment date
• Access to the Service continues until the end of the current billing period

3.2 Annual Subscription and Lifetime License

For annual subscription plans and one-time purchases (Lifetime License):

• Refund requests must be submitted within 30 days of the transaction date
• The request must be made through Paddle's refund process
• For annual subscriptions, you may cancel at any time; cancellation stops future billing and takes effect at the next payment date
• For Lifetime Licenses, eligibility is determined by Paddle based on usage patterns and compliance with Terms of Service

All refund requests are processed by Paddle at their discretion, in accordance with applicable consumer protection laws. Requests received after the applicable deadline will not be processed, except where required by law.

4. Data Storage Notice

Clipa stores user account data on Supabase servers to provide service functionality. By using the Service, you acknowledge that certain data is transmitted to and stored on third-party servers as described in our Privacy Policy.

All recordings and camera footage created using the Service are stored locally on your device only and are not transmitted to our servers.

This does not affect your refund rights, but please review our Privacy Policy before purchase.

5. How to Request a Refund

To request a refund:

• Contact us at jwjygpt0507@gmail.com with your order number and the email address used for purchase, or
• Visit paddle.net and submit a refund request directly, or
• Use the refund link in your purchase receipt email from Paddle

We encourage you to contact us first so we can address any issues you may be experiencing with the Service before processing a refund.

For questions about refund status or payment issues, you may contact us or Paddle's support team directly at paddle.net.

6. Refund Processing Time

Once a refund is approved by Paddle:

• Processing typically takes 5-7 business days
• The actual time for funds to appear in your account may vary depending on your bank or card issuer (typically 7-14 days total)
• Refunds are issued to the original payment method used for purchase

7. Refund Amount and Adjustments

The refund amount may differ from the original purchase amount due to:

• Tax adjustments and recalculation based on your jurisdiction
• Currency exchange rate fluctuations (for non-USD transactions)
• Payment processing fees (in limited circumstances)

Promotional Purchases: If you purchased the Service at a discounted or promotional price, the refund will be for the actual amount paid, not the original full price.

8. Circumstances Where Refunds May Be Denied

Paddle may deny refund requests in the following circumstances:

• Terms of Service Violations: Use of the Service in ways that violate our Terms of Service
• Prior Refund History: Previous refund(s) for the same product (to prevent refund abuse)
• Chargeback Abuse: Initiating chargebacks or payment disputes without first contacting Paddle
• Fraudulent Activity: Suspected fraud, use of stolen payment methods, or license key sharing/resale
• Excessive Usage: For Lifetime Licenses, if the Service has been used extensively beyond evaluation purposes
• Requests Outside Time Limits: Refund requests submitted after 14 days (monthly subscriptions) or 30 days (annual subscriptions and Lifetime Licenses)

Users who initiate fraudulent chargebacks may have their access to the Service terminated immediately.

9. Lifetime License - Version Updates

Lifetime License grants you access to:

• The current major version of Clipa (e.g., version 1.x)
• All minor updates and bug fixes within that major version

Major version upgrades (e.g., 2.0, 3.0) may require a separate purchase.

This policy allows us to continue improving and maintaining the Service while offering fair pricing for significant new versions.

10. Regional Consumer Rights

Nothing in this Refund Policy affects your mandatory rights as a consumer under applicable local laws.

For EU/UK Consumers: You may be entitled to additional rights under consumer protection laws, including:

• The right to cancel within 14 days of purchase (right of withdrawal)
• However, this right is waived when you download digital content after giving explicit consent

For All Consumers: You benefit from mandatory provisions of the law of the country in which you are resident. If local consumer protection laws provide greater rights than this policy, those laws will prevail.

11. Contact Before Chargebacks

If you experience any issues with the Service or have concerns about your purchase, please contact Paddle's support team before initiating a chargeback or payment dispute with your bank.

Chargebacks should only be used as a last resort for genuine fraud or unauthorized transactions. Improper use of chargebacks may result in account termination and may affect your ability to purchase from Paddle in the future.

12. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes in our practices, legal requirements, or Paddle's policies.

Updated versions will be posted:

• Within the Clipa application
• On our official website

Continued use of the Service after changes are posted constitutes acceptance of the updated Refund Policy. We encourage you to review this policy periodically.

13. Contact Information

For refund requests and payment issues:
Contact Paddle directly at paddle.net

For general questions about this Refund Policy:

Important: The Company (Mople) cannot process refunds directly. All refund requests must be submitted to Paddle.

14. Compliance Statement

This Refund Policy is designed to comply with:

• Paddle's Seller requirements and Buyer Terms
• EU Consumer Rights Directive (2011/83/EU)
• Applicable consumer protection laws in relevant jurisdictions

This policy works in conjunction with our Terms of Service and Privacy Policy, which should be read together as a complete agreement.

By purchasing Clipa, you acknowledge that you have read, understood, and agreed to this Refund Policy.